Want unshakable customer loyalty? Focus on appreciation

By |2020-07-26T03:26:36+10:00May 26th, 2020|Uncategorized|

Have you ever noticed a billboard that reads ‘100% satisfaction guarantee’? How about ‘our customers are completely satisfied with our service’? There’s a significant flaw in these headlines. It’s an assurance you’ll get what you expect and what you paid for. [...]

The connection between great customer experience and loyalty

By |2020-07-26T03:27:05+10:00May 19th, 2020|Uncategorized|

You can ask any CEO, SLT or executive team how important customer experience (CX) is and you will hear a resounding, ‘It’s critically important’. If you then ask them to provide the CX data that measures how well they [...]

Client loyalty is the only thing you can count on

By |2020-07-26T03:26:44+10:00May 12th, 2020|Uncategorized|

Remember the 1980s classic Back to the Future? Well, it’s time to go back to the future in business process and remember how service excellence and client loyalty was everything to a business. There weren’t any websites, social media, Google, [...]

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