In the Media

Saguity’s expertise is regularly sought-after and has been featured in a variety of mediums. Below is a selection of the company’s appearances in traditional and new media. If you’d like to feature Saguity on your network or in your publication, please reach out at contact@saguity.com or +61 3 8548 1888.

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Obsess over your customers, not your competitors

Appreciation key to winning customers

Darrell Hardidge—Client Appreciation

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Reasons mergers and acquisitions fail

Getting the team engagement right is crucial for business now

Influencing customer experience through people

Keeping discounting to a minimum

Smashing the customer loyalty myth

High CX equals High Growth with Darrell Hardidge

Darrell Hardidge: Author of The 10 Commandments of Client Appreciation

Customers over competitors

Smashing the customer loyalty myth

Protect the bottom line by looking after what you’ve got

Influencing customer experience through people

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Boost your client conversion rate

The significance of customer experience in M&A

How to be proactive, not reactive

10 commandments of customer service excellence (excerpt)

Why customer loyalty in only achieved by raising your customer service standards

How to be proactive, not reactive

Fixing the big mistakes in customer service (excerpt)

Delivering a great in-store experience

Why CX Assurance is vital when considering a merger

What to do when leads drop off

Darrell Hardidge: founder and chief executive of Saguity

Back to the basics

Obsess over your customers, not your competitors

Obsess over your customers, not your competitors

Seizing the golden opportunity

Darrell Hardidge on Australian leadership

How brokers can become a ‘source of valuable information in a sea of rubbish’

Obsess over your customers, not over your competitors

Seizing the golden opportunity

Client loyalty ‘extremely misunderstood’

In a challenging economy, you can only rely on customer loyalty

The great myth of customer satisfaction

Obsess over your customers, not your competitors

Forget customer satisfaction

Darrell Hardidge: Customer experience specialist

Client appreciation is the secret weapon of travel agents

Avoid these key mistakes to keep clients happy

Does your small business need a CRM?

Client loyalty: the only thing you can rely on