Highly recommend Darrell and his dedicated team at Saguity

“Highly recommend Darrell and his dedicated team at Saguity. Over the last two years they have helped us to truly understand how end customers feel about our brand as well as the level of service our dealers provide. Customer service is king in this day and age and Saguity have a unique way to quantify how successful or otherwise we and our dealers are at providing service to our customers.

The detailed reports provide critical insights that can actually be used to ensure we and our dealers continue to evolve and refine our service as well as our products to ensure service levels second to none. Don’t risk using gut feel and find out what your customers honestly think about your business, products and dealers.”

Ray Briffa
Assistant General Manager Power Equipment & Marine
Honda Australia

Working with Saguity has helped us bring the customer to life at Kordia

“At Kordia we design and build mission critical communications infrastructure for our clients. We engaged Darrell and the team at Saguity to survey to our customers via a personalised call. This gave us a number of things; it gave us an NPS which was great. It also told us what was important, what we were doing well and what we were not doing well. In fact it told us that the very thing that our customers loved us for, when we were doing it well, was also the very thing that annoyed them when we didn’t do it well.

We also discovered that our price wasn’t important in the scheme of things. Yes we have to be competitive but we don’t have to be the price leader. We have to be consistent in “what we do well”. This was proven in between Survey 1 and Survey 2 where one of our customers NPS scores moved 300% as a direct result of the team being consistent in the quality of their delivery. Working with Saguity has helped us bring the customer to life at Kordia.”

Matthew Madden
Group Executive
Kordia Solutions

Having Saguity complete Leakeal’s CX research has been extremely helpful

“For me and my business, the main difference of having Darrell work with our entire team is creating clarity in the direction we need to head, and the way we want to go about it. I had an idea of what I wanted to do, but Darrell has really helped me express this to my team and others in the business, including our trades and contractors.

The workshops have been instrumental in getting the message across of how important 10/10 is at Lekeal. It got everyone thinking about what score they might currently be at with jobs and how they can be a 10 instead of a 7 or 8. The discussions really highlighted that 7 or 8 isn’t the top and not good enough, and helped the team understand that our standard is a 10.

Having Saguity complete Leakeal’s CX research has been extremely helpful in identifying issues we never knew existed and enabled us to act quickly to create a positive client experience.

Some of the results were very surprising and it’s because it was from the client’s perspective and not ours. The difference of catching these issues at the right moment throughout the clients’ journey has been key to providing a high-quality service and product.”

Ken Stevenson
Managing Director
Lekeal Pty Ltd

Saguity has positively impacted us at Insight Systems

“Working with Saguity has positively impacted us at Insight Systems. It’s given us a common goal and honest point to work toward. We have gained an understanding of what’s important to our clients and it’s also brought our team together in our focus of customer experience.

The process has enabled us to understand what we need to get better and better for their clients. Our focus is on our customer and wanting best for them. Saguity’s results were able to give us good knowledge of our business, highlighting strengths and weaknesses within different departments. The only feedback we once before working with Saguity was either really good or really bad. Understanding the mediocre is also so crucial and has been our focal point.”

Daniel Baldwin
Director
Insight Systems Group Pty Ltd

Saguity is in a league of their own

“If you are committed to quality in your business and want crystal clear insight as to what your customers really think about your business or brand, Saguity is in a league of their own. Not only do they deliver untainted results, they give you a predictable process to move quickly towards the results you need to achieve to be successful. The insights we have gained at Tyack Health by using them I don’t believe we could have gained using other similar companies. I highly recommend Darrell and his team.”

Joel Tyack
CEO
Tyack Health

Understanding of our customers has helped us focus our attention on the things that matter

“We’ve been working with Darrell and his team at Saguity for a little over 12 months. Through the research they’ve conducted and the insights Saguity has provided, our managers have been better able to connect our customer’s needs back to tangible actions within our value stream. This deeper understanding of our customers has helped us focus our attention on the things that matter to our customers and given our staff clarity in addressing the process and behavioural improvements we need to elevate ourselves in the minds of our customers.

Darrell’s insights into the value of customer loyalty has also helped our management focus shift from always chasing new market and new customers and start to put greater value in actions that will develop a deeper relationship with our current customers. This new focus brings a calmness to the strategic approach and allows the organisation to focus on continual improvement, rather than always hoping to ‘strike gold’ at the next pass. Instead of always trying to fill an emptying bucket, we’re fixing the holes that cause the bucket to empty!

Saguity offer much more than just the research findings. They’ve become a trusted consultant as we strive to make our customers the most important part of our business.”

Nathan Holmes
General Manager
Supply Chain AusPits

Darrell and his team are passionate about delivering results

“Darrell and his team are passionate about delivering results and adding value. I have seen how our first year with Saguity has strengthened Sussex’s focus. The staff day with Darrell was fantastic. It gave us a measurable base point for everything we do.

Being the last manufacturer vertically integrated in Australia, to engage our team from metal foundry to sales team was essential for our company’s future.

We now all speak in terms of 3% corrections, adding value, and continuous learning. I’m excited about the progress we will see in our family business over the coming years!”

Vanessa Katsanevakis
Director
Sussex Taps